Customer Service Intern – Paris

février 4, 2019

Allurion Technologies was founded in 2009, during Sammy and Shantanu’s second year at Harvard Medical School, when they began to rethink popular perceptions of overweight and obesity. After more than 6 years committed to R&D and 2 years after commercial launch, Allurion is transforming thousands of lives around the world with the Elipse Balloon, the revolutionary weight loss device developed the company.
Today, Allurion retains the original vision of its founders: to help people realize their full potential with innovative, scalable products that enrich their lives safely, effectively, and affordably.

RESPONSIBILITIES

Customer service supporting

  • Strategic due diligence
    – Develop metrics and drive market research (per European country) to analyse customers’ needs
    – Initiate creation of new tools for the European market according to the strategy (Excel spreadsheet for orders, delivery, invoice template…)
    – Keep a clear and UpToDate inventory of the clinic point of contact (for ordering, delivery, invoicing)
  • Boost clinic productivity by easing the process
    – Support and collect the marketing needs of the clinic
    – Complete the monthly sales report
    – Be the point of contact with the Sales team to coordinate the stock management
    – Initiate new tools to facilitate the organisation of the clinic supplies
    – Help the internal and clinical marketing needs (marketing creation for the Prospect meeting in March)
  • Office manager optimisation
    – Create an inventory and checklist for shipping
    – Define attractive shipping templates explaining the content of what we send
    – Create a clear roadmap for delivery

Co-op Advertising

  • Support our Key accounts and distributor marketing reward program
  • Create on/off-line advertising templates for clinics to adapt with their logos
  • Create a digital asset management system to enable clinics to easily access the files
  • Share marketing files on account requests
  • Calculate Marketing rewards every quarters based on account performance
  • Review account proofs of Elipse advertising
  • Submit reimbursement request to finance
  • Control / support key accounts to align with our branding
  • Teach accounts to leverage on our market research data to get higher advertising ROI

WHAT WE OFFER

  • An innovative and challenging experience in a fast-growing U.S. healthtech startup
  • An opportunity to play a key role in the early launch phase of a meaningful product
  • An international scope, granting the opportunity to work with multicultural partners
  • An enthusiastic and ambitious team based in Paris and Boston that will support you and help you grow your skills (Harvard/McKinsey/HEC/Bain)

Skills we are looking for

QUALIFICATIONS

  • Great creative and analytical mind, with outstanding written and verbal communication skills (both in English and French)
  • Self-motivated, able to work in a fast-paced environment with a positive attitude
  • Health innovation & industry enthusiast
  • Very detail-oriented, efficient at multi-tasking, and strong organizational skills with superb execution
  • Great team player and a good sense of humor
  • Proficient in MS Office, knowledge of Adobe Pack would be a plus
  • +++ if you speak Spanish or German

CONTACT

To apply for this internship position, please send your CV and cover letter to hreurope@allurion.com